Responsible Gaming —
Stay in Control at dkwi

dkwi is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, or participate in any real-money game or betting market on the dkwi platform. This rule applies without exception to all players accessing dkwi from Bangladesh and any other jurisdiction.

dkwi enforces age verification as part of the account registration process. You are required to provide your accurate date of birth at registration. By submitting your registration, you confirm that you are 18 years of age or older. dkwi reserves the right to request identity documents — including a National Identity Card (NID) or passport — to verify your age before processing any withdrawal or at any point during your use of the platform.

Protecting Minors in Your Household: If you share a device or computer with minors, we strongly recommend taking the following precautions:

• Always log out of your dkwi account when you are not actively using it;
• Do not save your dkwi login credentials in your browser's auto-fill settings on shared devices;
• Consider using device-level parental controls or child-safe browser extensions to restrict access to gambling websites;
• Keep your account password confidential and change it regularly.

Free parental control software is available for all major operating systems and mobile platforms. dkwi encourages all account holders to make use of these tools if minors have access to their devices.

Gambling is intended to be an enjoyable form of entertainment. For the vast majority of dkwi players, it stays that way. However, for some individuals gambling can develop into a pattern of behaviour that causes financial, emotional, or social harm. Recognising the early warning signs is the first step toward regaining control.

Problem gambling does not always look the same for every person, but the following signs are commonly reported by people who have experienced difficulties:

Gambling should never be used as a way to solve financial problems or to generate a primary income. Every game on the dkwi platform — whether slots, live casino, cricket betting, or any other product — involves a degree of chance, and there is no system or strategy that guarantees winnings. Play only with money you can afford to lose entirely without it affecting your daily life or financial wellbeing.

One of the most practical tools dkwi offers for responsible gaming is the ability to set hard limits on how much money you deposit into your account over a defined time period. These limits help you stay within a budget you are comfortable with and prevent impulsive over-depositing during extended sessions.

How Limits Work in Practice: Once a deposit limit is set, you will be prevented from depositing additional funds via bKash, Nagad, Rocket, Upay, or any other payment method once that limit is reached within the applicable period. The limit period resets at midnight BST (UTC+6) for daily limits, on Monday for weekly limits, and on the first of each calendar month for monthly limits.

Reducing vs. Increasing Limits: A reduction in any limit takes effect immediately to protect you in the moment. An increase request, by contrast, is subject to a mandatory 48-hour cooling-off period before it takes effect. This deliberate delay is designed to prevent impulsive decisions during a losing streak or a period of heightened emotion. If you request an increase and then change your mind within the 48-hour window, you may cancel the increase request through your account settings at any time before it activates.

To set or adjust any of the above limits, log in to your dkwi account and navigate to Account Settings → Responsible Gaming. If you need assistance, contact our support team at [email protected] or via live chat.

A time-out is a short-term voluntary break from gambling on the dkwi platform. It is suitable for players who feel they need a temporary pause — perhaps after a run of losses, during a particularly stressful period in their personal life, or simply because they want to recalibrate their gambling habits without committing to a full self-exclusion.

dkwi offers the following time-out durations:

• 24-hour time-out — expires at the same time the following day (BST);
• 7-day time-out — expires at the same time exactly one week later;
• 30-day time-out — expires at the same time exactly 30 days later;
• Custom duration — you may request a specific number of days (up to 42 days) by contacting the support team.

What Happens During a Time-Out:

• Your dkwi account is suspended for the duration of the time-out period;
• You cannot log in, make deposits, place bets, or access any real-money games or markets;
• All promotional emails, bonus notifications, and SMS messages are suppressed;
• Any pending withdrawals approved before the time-out was activated will be processed normally;
• Your account balance is preserved and will be accessible when the time-out expires.

Activating a Time-Out:

1. Log in to your dkwi account using your username and password.
2. Navigate to Account Settings in the top-right menu.
3. Select Responsible Gaming from the settings sidebar.
4. Click Time-Out and choose your preferred duration from the available options.
5. Confirm your selection. The time-out activates immediately — you will be logged out of the current session automatically.

Self-exclusion is a formal, longer-term commitment to stop gambling on the dkwi platform. It is designed for players who recognise that gambling has become, or is becoming, a serious problem and who want a structured, enforced break lasting months rather than days.

Available Self-Exclusion Periods:

• 6-month self-exclusion
• 12-month self-exclusion
• 24-month self-exclusion
• Permanent self-exclusion — your account is closed indefinitely with no option to reopen

What Self-Exclusion Covers:

• Full suspension of your dkwi account for the entire exclusion period;
• Permanent suppression of all marketing and promotional communications for the duration;
• Prevention of new account registration using the same personal details (name, date of birth, NID number, phone number, or email address) during the exclusion window;
• Preservation of your account balance, which will be returned to you via your registered payment method within 5 business days of the exclusion being activated.

How to Request Self-Exclusion:

1. Contact the dkwi support team via live chat or by emailing [email protected] with the subject line: Self-Exclusion Request.
2. Provide your registered username and confirm the exclusion period you wish to activate.
3. The support agent will verify your identity using your registered account details.
4. Your account will be suspended within 24 hours of the verified request being received — typically much sooner.
5. You will receive a written confirmation to your registered email address once the exclusion is active.

dkwi takes all self-exclusion requests seriously. If you request self-exclusion and then attempt to create a new account using the same or similar personal details during the exclusion period, dkwi reserves the right to close that account immediately and return any deposited funds.

Beyond the core tools described above, dkwi has built a number of additional safeguards into its platform to support responsible gambling for all players in Bangladesh.

Reality Check Reminders: You can enable on-screen notifications that appear at regular intervals during a gaming session to remind you of the time you have been playing. Available intervals are 30 minutes, 1 hour, and 2 hours. The reminder pauses your session and displays a summary of your session duration and net win/loss position, giving you a moment to decide whether to continue or stop.

Account Activity Statements: You may request a full account activity statement at any time, covering a specific date range. This statement shows all deposits, withdrawals, wagers, winnings, and net position over the selected period — giving you a clear, factual picture of your gambling history on the dkwi platform. Statements are delivered to your registered email address within 24 hours of the request.

Automated Risk Monitoring: dkwi's platform uses automated monitoring systems to flag patterns of play that may indicate problematic gambling behaviour — such as sharply escalating deposit frequency, sudden large increases in wager sizes, or unusual session lengths. Where the system flags an account, a member of the dkwi responsible gaming team may contact the player to check in and provide information about available support tools. This outreach is carried out with sensitivity and without judgment.

No Credit Offered: dkwi does not offer credit facilities, credit-funded bonuses, or any mechanism by which a player can wager money they do not currently hold in their account balance. All gambling on the dkwi platform must be funded by deposits made from funds you own.

Transparent Odds and Return-to-Player Information: dkwi is committed to transparency about how its games work. The Return-to-Player (RTP) percentages for all slot and casino games available on the platform are published within the game information panel of each title. Sports betting odds are always displayed before any wager is placed and cannot be changed after the bet is confirmed.

If you feel that gambling is becoming a problem — or if someone you care about is struggling — please do not hesitate to reach out. Seeking help is a sign of strength, not weakness. The earlier you act, the easier it is to regain control.

Contact dkwi Responsible Gaming Support:

• Live Chat: Available 24 hours a day, 7 days a week directly within the dkwi platform. Start a chat and ask to speak with the Responsible Gaming team.
• Email: [email protected] — use the subject line Responsible Gaming Support for priority routing. Average email response time is under 2 hours.
• Support Hours: All times in Bangladesh Standard Time (BST, UTC+6). Our team is available around the clock, including during Eid, public holidays, and national observances.

Our responsible gaming support agents can help you with:

• Activating deposit limits, loss limits, or session limits immediately;
• Initiating a time-out period of any duration;
• Processing a self-exclusion request;
• Providing a copy of your account activity statement;
• Answering questions about any responsible gaming tool or policy;
• Providing a referral to external counselling resources if you need professional support beyond what dkwi can offer.

dkwi is not a counselling service and cannot provide clinical or professional mental health support. However, we take every responsible gaming contact seriously and will always do our best to connect you with the appropriate resources and to act swiftly on any account protection request you make.

Responsible gambling is about making conscious, informed choices each time you play. The following practical tips are shared by dkwi to help all players — including experienced ones — maintain a healthy relationship with gambling.

• Set a budget before you play — decide in advance how much you are comfortable spending in a session, and treat that amount as the cost of your entertainment, not as an investment you expect to get back;
• Treat winnings as a bonus, not an income — gambling outcomes are determined by chance; any winnings are good fortune, not a reliable financial source;
• Take regular breaks — step away from the screen every 30 to 60 minutes; use the reality check feature to remind yourself;
• Never gamble when emotional, tired, or under the influence — impaired judgment leads to impulsive decisions; the dkwi platform will still be there when you are in a better headspace;
• Balance gambling with other activities — gambling works best as one of many leisure activities, not the only one; make sure you are also spending time on hobbies, social connections, and physical activity;
• Keep gambling private from children — log out when you are done, do not discuss gambling wins or losses in front of minors, and use the device controls mentioned in Section 1;
• Review your account statement regularly — knowing your actual deposit and loss figures over time helps you make rational decisions about your gambling habits;
• Use the tools available to you — deposit limits, session limits, and time-outs are there for a reason; using them is a mark of a mature, in-control player, not a sign of weakness.

dkwi reviews its responsible gaming policies and toolset regularly. If you have feedback on how we can improve the support we offer to players in Bangladesh, please share it with us via email at [email protected]. We genuinely value input from our player community on this topic.

Remember: gambling at dkwi is meant to be enjoyable. The moment it stops being enjoyable, please use the tools on this page or contact our team. We are here to help — not just to take bets.