Privacy Policy — Your Data at dkwi

dkwi collects personal data from players through several channels — primarily through the account registration and Know Your Customer (KYC) verification process, through your ongoing use of the platform, and through automated technical means as you interact with the dkwi website and applications. The categories of data we collect are described below.

1.1 Registration and Identity Data

When you register a dkwi account, we collect the following information to create and verify your account:

• Full legal name (as it appears on a government-issued identity document);
• Date of birth (to verify you meet the 18+ age requirement);
• Residential address in Bangladesh;
• Mobile phone number;
• Email address;
• Username chosen by you at registration.

1.2 Identity Verification (KYC) Documents

To comply with Anti-Money Laundering (AML) obligations and to verify your identity before processing withdrawals, dkwi may request copies of:

• A valid National Identity Card (NID) issued by the Bangladesh Election Commission;
• A valid passport;
• A proof of address document (such as a recent utility bill or bank statement, dated within 90 days);
• Proof of ownership of the payment method used to deposit (e.g., a screenshot of your bKash or Nagad account details).

1.3 Financial Transaction Data

dkwi records information related to all deposits, withdrawals, and in-platform transactions. This includes the transaction amount in BDT (৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), the transaction timestamp in Bangladesh Standard Time (BST, UTC+6), and the transaction reference number assigned by the payment provider. dkwi does not store full card numbers, CVV codes, or complete mobile banking PIN details on its servers.

1.4 Gameplay and Betting Activity Data

dkwi maintains records of your gameplay sessions, including the games played, wager amounts, session durations, bet outcomes, and bonus activity. This data is used for account management, dispute resolution, fraud detection, responsible gaming monitoring, and platform improvement purposes.

1.5 Technical and Device Data

When you access the dkwi platform via a browser or mobile application, our servers and analytics systems automatically record certain technical information, including:

• IP address of the device used to access the platform;
• Browser type and version;
• Operating system and device type;
• Pages visited within the dkwi platform and the sequence of those visits;
• Time and duration of your session;
• Referring URL (the page you visited immediately before arriving at dkwi.net);
• Error logs generated during your session.

This technical data is used for platform security, fraud prevention, performance monitoring, and anonymous aggregate analytics. It is not used to identify you personally in isolation but may be combined with your account data where required for security investigations.

1.6 Communication Data

If you contact the dkwi support team via live chat, email, or any other channel, we retain records of those communications — including the content of messages and any attachments you submit — for quality assurance, training, and dispute resolution purposes. Communication records are stored for a minimum of 12 months from the date of the interaction.

dkwi uses the personal data it collects for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises the primary purposes for which your data is used and the legal basis for each purpose.

Marketing Communications: dkwi will only send promotional emails or SMS notifications to players who have explicitly opted in to receive such communications during registration or through their account settings. You may withdraw consent for marketing communications at any time by updating your notification preferences in your dkwi account settings or by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

dkwi does not sell, rent, or trade your personal data to third parties for commercial purposes. However, to operate the platform and fulfil its legal and contractual obligations, dkwi shares certain categories of personal data with the following categories of third parties under appropriate data-sharing agreements or legal obligations:

3.1 Payment Processors

To process your deposits and withdrawals, dkwi shares the minimum necessary transaction details with the relevant payment service provider — for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or Visa/Mastercard network processors. These providers receive only the transaction-specific data required to complete the payment instruction. Each payment provider operates under its own privacy policy and data protection obligations.

3.2 Game Software Providers

Game rounds played on dkwi are delivered by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a pseudonymous player identifier and the parameters of your game session to deliver the game content. They do not receive your full name, NID details, or payment credentials.

3.3 Identity Verification and KYC Partners

Where dkwi uses an accredited third-party identity verification service to process KYC document checks, your submitted identity documents and personal details may be shared with that partner solely for the purpose of completing the verification process. KYC partners are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

3.4 Legal and Regulatory Authorities

dkwi may be required by applicable law, court order, or a directive from a recognised regulatory authority to disclose personal data about one or more of its registered players. In such cases, dkwi will disclose the minimum information required to comply with the legal obligation. Where legally permissible, dkwi will endeavour to notify the affected player of the disclosure request before complying.

3.5 Analytics and Infrastructure Providers

dkwi uses reputable third-party infrastructure and analytics providers to host the platform and monitor its technical performance. These providers process anonymised or pseudonymised technical data only and are contractually prohibited from using that data for any purpose other than delivering the contracted infrastructure service.

dkwi uses cookies and similar browser-based technologies to deliver a functional, secure, and personalised experience on the platform. This section explains the types of cookies we deploy, what each type does, and how you can manage your cookie preferences.

A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to remember certain information about your session or preferences.

Managing Cookies: You can manage or delete cookies through your browser settings. Most modern browsers (Chrome, Firefox, Edge, Safari) allow you to view, block, or delete individual cookies via the privacy or security section of the browser's settings menu. Please note that disabling strictly necessary or security cookies will prevent you from logging in to your dkwi account and using the platform. dkwi does not use third-party advertising cookies or cross-site tracking pixels of any kind.

Local Storage: In addition to cookies, dkwi may use browser local storage to save small amounts of session-state data on your device. Local storage data is not transmitted to our servers automatically and is used solely to improve page load performance and maintain your in-session game state. Local storage entries are cleared when you log out of your dkwi account.

dkwi retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal or regulatory obligations. The retention periods applied to each category of data are as follows:

• Account registration and identity data: Retained for the lifetime of the active account plus a minimum of 5 years following permanent account closure, to comply with AML record-keeping obligations;
• KYC verification documents: Retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later;
• Financial transaction records: Retained for a minimum of 5 years from the transaction date, in line with standard financial record-keeping requirements;
• Gameplay and betting activity logs: Retained for 2 years from the date of the recorded activity, or for the duration of any open dispute or investigation involving the relevant records;
• Customer support communications: Retained for 2 years from the date of the most recent interaction in each support thread;
• Technical and device logs: Retained for 12 months from the date of generation, except where logs are required as evidence in an active security investigation;
• Marketing consent records: Retained for the period of the consent plus 2 years following withdrawal, to demonstrate compliance with consent obligations.

When the applicable retention period expires, dkwi securely deletes or irreversibly anonymises the relevant data so that it can no longer be attributed to an identifiable individual. Anonymised aggregate data (such as anonymised platform usage statistics) may be retained indefinitely for research and product development purposes.

If you submit a request for data erasure under Section 7 of this policy, dkwi will assess whether any legal obligation requires continued retention of the requested data before acting on the erasure request. Where a legal obligation to retain the data exists, dkwi will inform you of the basis for retaining it and the expected retention end date.

dkwi takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS): All communications between your device and dkwi servers are encrypted using 256-bit TLS. The dkwi.net domain enforces HTTPS exclusively — unencrypted HTTP connections are redirected to HTTPS automatically;
• Data-at-rest encryption: Sensitive personal data stored in dkwi databases, including identity documents and payment reference details, is encrypted at rest using AES-256 encryption;
• Access controls: Access to production systems and personal data is restricted to authorised dkwi personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit review;
• Two-factor authentication (2FA): All dkwi administrative accounts with access to player data are required to use two-factor authentication. Players are strongly encouraged to enable 2FA on their own dkwi accounts via the account security settings;
• Penetration testing: dkwi's platform infrastructure is subject to regular independent security assessments to identify and remediate vulnerabilities before they can be exploited;
• Incident response: dkwi maintains a documented data breach response procedure. In the event of a breach that is likely to result in a high risk to your rights and interests, dkwi will notify affected players without undue delay.

No method of electronic transmission or storage is completely immune to security risks. While dkwi employs industry-standard security practices, we cannot guarantee the absolute security of data transmitted over the internet. We encourage all players to take sensible precautions — such as using a trusted private device, keeping software updated, and logging out after each session — when accessing the dkwi platform.

As a dkwi player, you have the following rights with respect to the personal data we hold about you. These rights may be exercised by submitting a written request to [email protected]. dkwi will respond to all valid privacy rights requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data dkwi holds about you, together with information about the purposes for which it is processed, the categories of data concerned, and the recipients to whom it has been disclosed. dkwi will provide this information in a clear, structured format.
• Right to Rectification: If any personal data dkwi holds about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented without undue delay. Some corrections may require supporting documentation (for example, a change of name would require a copy of the relevant legal document).
• Right to Erasure: You may request that dkwi delete personal data that is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where you object to processing based on legitimate interest and dkwi has no overriding grounds to continue. Erasure requests will be assessed against any legal retention obligations before being acted upon.
• Right to Restriction of Processing: You may request that dkwi restricts the active processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or while an objection to processing is being assessed.
• Right to Object: Where dkwi processes your data on the basis of legitimate interest, you have the right to object to that processing. dkwi will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where dkwi processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing. Marketing opt-out can be managed directly through your dkwi account settings or by contacting support.

To exercise any of the rights listed above, please contact the dkwi data team in writing at [email protected]. Include your registered account username and the specific right you wish to exercise in your request. We may ask for additional identity verification before processing your request to ensure we are acting on instructions from the correct account holder.

dkwi reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the structure of the dkwi platform. When we make material changes — changes that affect your rights or how your data is used in a meaningful way — we will notify registered players by email or via a prominent notice on the dkwi platform before the changes take effect. Minor corrections or clarifications that do not affect the substance of the policy may be made without separate notification.

The effective date displayed at the top of this document will always reflect the date of the most recent revision. We encourage you to review this policy periodically so that you remain informed about how dkwi handles your personal data. Your continued use of the dkwi platform after a revised policy has been published and, where applicable, after you have been notified of the change, constitutes your acknowledgement of the updated policy.

Contacting dkwi About Privacy Matters: If you have any questions about this Privacy Policy, wish to exercise a data rights request, or wish to raise a privacy-related concern, please contact the dkwi support and data team using the details below. Please note that email addresses on this site are displayed as plain text and are not clickable links.

• Email: [email protected]
• Response Time: Privacy requests are responded to within 30 calendar days of receipt.
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, BST UTC+6).

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all prior versions of the dkwi Privacy Policy. By continuing to use the dkwi platform you confirm that you have read and understood the current version of this policy.